Refund and Returns Policy

Overview

Refund Policy

As a small business creating bespoke products, we dedicate our time and soul to create your wedding stationery needs and provide services to the best of our abilities.

For Semi-Custom invitations, cancellation fees are based on the amount of work completed.  The client agrees to the artist`s good faith estimation on the amount of work that has been completed. The full amount of the project is paid directly on the site right after check out. The order invoice is refundable only when the project is not yet processed or no amount of any work has started for the project yet. A link to a content form is immediately available and shown on the site right after purchase and if said form has been submitted to us, 20% of the entire invoice is no longer refundable. Once we started the design process, whether or not a digital proof has been sent, whether or not revisions have been requested, 50% of the entire invoice is no longer refundable. Once the artwork has been approved via digital proofs and it has been set for printing or production, 100% of the entire invoice is no longer refundable. Once the project has been printed and assembled, 100% of the entire invoice is no longer refundable. Digital proofs will be sent to the client all throughout the process so they can carefully review all the specific details of the project thus, we are not responsible for incorrect text that has been approved for print by the client. If, however, the fault in printed text is determined to be ours, we will reprint the project without added cost.

Slight color differences between the design proof and the physical/printed product are absolutely possible and to be expected. We include HEX codes for the color palettes used in the digital proofs so that our clients are informed of the exact color used in the design, however, all screens of digital devices are calibrated differently. We do our best to make sure that our colors match the printed result/physical product however, monitor calibration only helps the user to see the closest possible color to the actual values of the image and nothing more. 

We do not offer refunds for Day-off paper details in any manner or reason unless there was an obvious error on the part of the artist but this shall not include colors of the products. Please refer to our terms and conditions of sale. In this case, the artist will only offer refund or reproduction based on the number of errors made.

If and only if, the client insists in refund and cancellation of the entire project for day-off paper during the production phase the client agrees that 60% of the entire amount will not be paid for the reimbursement. The amount will be retained as a compensation for the assistance received by the client, for the amount of work done by Crafts Unfold, for the time spent by Crafts Unfold to realize the project and for the materials acquired by Crafts Unfold to realize the project.

For Digital Product, no refund or return is possible in any way or manner due to the nature of digital products where the client receives a digital file immediately after purchase. Where there are issues and questions about the digital product order, the client shall inform Crafts Unfold through email to resolve said issues and questions.

For handmade paper invitations, elements may vary upon manufacturer’s discretion and is considered part of the paper’s character. Thus, we cannot guarantee the color, look, texture, and size of the handmade paper.

Payments for custom invitation is divided in two parts:

We do not offer exchange, refund nor return for custom invitation because of the amount of work that takes place for creating them. The order invoice is refundable only when the project is not yet processed, before any design work has been started by the artist and before the client is contacted by the artist with the proof. The artist reserves the right to charge a 10% fee from the entire amount of the refund for the time spent and amount of work done to prepare the order. Any fees necessary to process the refund shall be paid by the client and can be deducted from the total amount of the refund. Please note that these projects are completely handmade, bespoke, designed specifically per client`s requests and preferences. We work with the client until they are satisfied with the design. The same are not granted for color differences between the digital form and the printed product, or any grammatical/spelling errors that are the client’s responsibility to check. Once we have client’s approval of the final design proof, any missed mistakes are not our responsibility.

If and only if proven manufacturing defects is determined to exist, the customer can exercise the right of withdrawal / complaint by sending a communication stating this intention, within 7 days from the date of receipt of the goods, by email to info@craftsunfold with the subject “refund, return, cancellation“; instructions will follow whether the artist will pay for reprint and the shipping costs, or will provide a refund based on the amount of work that needs to be reprinted.

Refund

Client agrees that refunds for reasons stated above and in our general terms and conditions of sale is made to the original bank account used to pay the products, otherwise, the client should notify Crafts Unfold promptly of the changes in their bank account or any other information related to such that are necessary to fulfil the refund. Failure of the client to do so does not hold Crafts Unfold responsible for non-receipt or delay of the refund.

Any fees applicable for refund processes is paid for by the client, deducted from the total amount to be refunded.

The refund will be made within 14 business days from the day of agreement to proceed with the refund. This turn around time is not indicative and final as such, processes of banks of both parties shall be considered when sending and receiving a refund.

After the refund, replacement of products and returns, the client agrees that they no longer have anything to expect from Crafts Unfold and any obligations from the latter shall be deemed fulfilled.

Late or missing funds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet after a considerable amount of time, please contact us at [email protected]

Return

Returns for reasons indicated above and in our general conditions of sale, the client agrees that the project remains to be the property of Crafts Unfold, that they should bear all costs for return of the project back to Crafts Unfold Studio before a refund will proceed.

To be eligible for a return and only for reasons stated above and in our terms and conditions of sale, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale Items

Subject to the policies stated above and in our terms and conditions of sale, only regular priced items may be refunded. Sale items cannot be refunded. We only replace items if they are defective or damaged that was an obvious error by Crafts Unfold.

Shipping and Returns

To return your product, you should mail your product to Crafts Unfold Studio.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@craftsunfold for questions related to refunds and returns.