Terms and Conditions

General Terms and Conditions of Sale

The offer and sale of products and services by Crafts Unfold is governed by the following Terms and Conditions of Sale which the client accepts upon continuation of the order.

Definition

Site/ Website – Referring to craftsunfold.com

User – Any person who uses the site

Seller – Refers to Crafts Unfold (hereinafter referred to us “we” “us” “our”

Artist – Refers to the artist behind Crafts Unfold

Client – The individual or legal person who performs an order or request a project with Crafts Unfold (hereinafter referred to us “you” “your”)

Party – refers to Crafts Unfold and the client.

Products and Services – Any products or services offered in the website provided for by Crafts Unfold to the client.

Order – An electronic document between the seller and the client that expresses the latter’s intention to purchase or pay certain products and services.

Contract – An order confirmed by the seller, whereby the seller agrees to sell and deliver the products and services and the customer agrees to purchase, receive, and make payment of the same.

Courier – Any person governed by public or private law who is providing fast courier services.

User Agreement

Your access and visitation of this website is subject to the terms and conditions of use and implies your explicit acceptance, without limitation or qualification of the same.  Crafts Unfold reserves the right to make modifications without any prior notice, as to the content of this website, the terms and conditions and privacy policy. Crafts Unfold does not warrant and has no obligation related to the use or the result of using the content or materials of this site on fairness, accuracy, or safety. Crafts Unfold does not warrant that the materials made available in this site is free of errors, that such will be corrected, or the server that provides them does not contain viruses or other components. You assume the full cost of the necessary repair and modification service.

Sales Policy

Crafts Unfold art and products are strictly and only for personal use and shall never be used nor applied for reproduction and commercial purposes unless in the product description on the website, the item has been specified as a product that can be used for reproduction and commercial purposes.

Original Art remains the property of the artist behind Crafts Unfold. The client agrees to indemnify and hold the Artist harmless against any and all claims, costs, and expenses, including attorney’s fees, due to materials included in the work for which no copyright permission or privacy release was requested, or for which uses exceed the purposes they were allowed pursuant to a permission or release.

Crafts Unfold reserves the right to reproduce, publish and display the project in their portfolios and websites, in galleries, design periodicals and any other media or exhibits, known today or made in the future, for the purposes of recognition of creative excellence or professional advancement and to be credited with authorship. All of these are in effect in accordance with our privacy policy.

Crafts Unfold reserves the right not to process purchase orders that are suspicious, incomplete or incorrect, and without payment or deposit received from the client.

The client agrees that arts, products, and projects of Crafts Unfold are all handmade and bespoke, that all materials necessary to complete said arts, products and projects are only available upon confirmation of the overall design and aesthetic of said arts, products and projects.

The client agrees that when supplies and the client`s preferences for said supplies are not available, Crafts Unfold reserves the right to cancel the order entirely and responsible for informing the client including giving refunds without any costs to the latter or suggests solutions and alternative to fulfill a project.

The client understands and agrees that proofs for our arts and products are all digitally provided through mock ups.

The client agrees that they bear responsibility for spelling errors, including mistakes on names, dates, places, and other details they have filled out, that they are responsible for confirming and validating said information and any changes shall be communicated to the artists promptly, that corrections made after everything has been printed or written will require additional fees, that returns is not applicable however, revisions and reprints can be done for an additional cost.

We work into ensuring with the client that all details mentioned above are true and correct, however, if it is determined that there is an error on the artist side due to writing and printing, depending on the schedule, the artist will pay for reprint and the shipping costs, or will provide a refund based on the amount of work that needs to be reprinted. Client agrees to accept the artist’s good faith estimation on how much will need to be refunded.

The client agrees that the artists will ship the product once they are ready to be shipped and when all fees has been paid entirely and no obligations is left, that the date and time for shipment depends entirely on the design, decisions and revisions made.

For handmade papers and envelopes, the client agrees that the artists source them both locally and outside Italy, that the use thereof makes the entire costs of the invitation suite higher than other premium papers that are easily accessible, that handmade papers are manufactured according to the limits and availability of the maker and would usually take 3 to 6 weeks before it reach Craft Unfold Studio, that various elements of the paper such as color, look, size, texture is entirely upon the discretion of the manufacturer and is considered part of the paper`s character.

The client agrees that color differences between the design proof and the physical/printed product are possible and to be expected and not to be considered a manufacturing, printing, or design defect. We include HEX codes for the color palettes used in the digital proofs so that our clients are informed of the exact color used in the design, however, all screens of digital devices are calibrated differently. The same is applied for papers and envelopes, accessories, and other add-ons. Crafts Unfold relies heavily on the colors provided for by suppliers and their websites. We do our best to make sure that our colors match the printed result/physical product however, monitor calibration only helps the user to see the closest possible color to the actual values of the image and nothing more. 

The client agrees that there are costs associated with rush projects to completion. Client will need to inform the artist, and the artist will need to approve the rush based on the schedule of the artist and the printer. Rush fees may vary from 15% to 30% of the entire cost depending on how soon the projects need to be completed. The artist will inform the client, and with the client approval, proceed with rushing orders.

Semi-Custom Invitation Suites, other applicable products

Semi- custom invitation suites as well as other products available to pay real time on the website will be paid in its entirety or 100% upon placing the order. Once the order is paid, a link to a “Content Form” for the invitation and other orders will be available and shown on the website right after purchase. The client will need to complete the form and make the decision in regards to the content of the invitation. The price given for invitation suites displayed on the website only include the invitation card and the envelope. It does not include envelope addressing in written calligraphy or typography, digital or otherwise.  Other accessories and add-on`s will be paid or purchased separately. The same can be opted on the product page for invitations. Depending on what you need, you can opt-in to add more details and accessories on the website. The choices are provided depending on the available resources to us at the moment. After the form has been submitted, the artist will review the content of the form and will advice the client for any updates, changes and or additional charges that may be required. At this point, should the client choose to cancel the purchase, 20% of the entire invoice and other required fees is non-refundable. Once the content and other details have been agreed upon between the artist and the client, the Design Phase will begin. At this point 50% of the entire invoice is non-refundable. The artist will provide one design proof based on the content and decision given by the client. The client is allowed two (2) minor revision rounds. The revisions shall be subject to the layout and limits of the design. The artist reserves the right to provide limitations for the invitation layout. The artist will send another proof for the revision. Once the client has exhausted the 2 revisions allowed, 99 Euros will be charged for every change and revision thereafter. Once the proof after a revision has been agreed upon and approved by the client, the project is set forth for printing and production. At this point, 100% of the entire project is non-refundable. At this phase, the client agrees to pay the artist for any additional work, unit or printing. The client also understand that the artist only uses digital printing method and no other mode of printing is available at the moment. Printing will be done within 2 weeks. Once everything has been printed, we offer an assembly of the suite otherwise, the invitation suites will be sent to the client for assembly. Once the packaging is done, the project is considered finished and ready for shipping.

Custom invitation suite

The client agrees that there are two phases and two payments for custom invitation suites and the price depends entirely on the material, the design and the amount of work to be done. The first one is the “Design Phase” where the client pays non-refundable 50% of the entire amount at time of confirmed booking. The second one is the production phase where the client pays the other non-refundable 50% of the entire amount when the design proof has been approved and set forth for printing.

The design phase includes a submission of the custom invitation form through our website, upon which, within 2 to 3 business days, the client will receive an email confirmation from the artist. At this point, the client and the artist will agree for an online meeting or consultation free of charge to confirm and validate the content of the form. When an agreement has been reached, the client agrees to pay the first fee of 50% non-refundable amount before any work on the project will commence. Once the payment is complete, within 5-7 business days, the artist will contact the client with a design proof based on the content and design decisions provided by the client. The client is allowed 3 rounds of revisions. Any changes and revisions exceeding such requires additional fee. The artist reserves the right to provide limitations for the stationery layout. Once the design proof has been approved, it will be ready for printing and production upon which the client shall pay the remaining non-refundable 50% of the entire amount plus fees, if any, was incurred during the design process. Once the artists received the entirety of the amount due, the printing and production shall commence. Thereafter, the client agrees to pay the artist for any additional work, unit or printing. Any reductions to the quantity will require the quote to be revised by the Artist, as the invoice is a combination of design fees and printing fees, and not by cost per unit. The client also understand that the artist only uses digital printing method and no other mode of printing is available at the moment. Printing is usually done within 2 weeks. Once everything has been printed, we offer an assembly of the suite, otherwise, the invitation suites will be sent to the client for assembly. Once the packaging is done, the project is considered finished and ready for shipping.

We do not offer exchange, refund nor return for custom invitation because of the amount of work that takes place for creating them. The order invoice is refundable only when the project is not yet processed, before any design work has been started by the artist and before the client is contacted by the artist with the proof. The artist reserves the right to charge a 10% fee from the entire amount of the refund for the time spent and amount of work done to prepare the order. Any fees necessary to process the refund shall be paid by the client and can be deducted from the total amount of the refund. The client is given 2 days to cancel an order. After which our refund policy for custom invitations shall apply. Please note that these projects are completely handmade, bespoke, designed specifically per client`s requests and design preferences. We work with the client until they are satisfied with the design.

Day-off paper details

The client agrees that payments for day-off paper details are fully paid upon completing the order on the website. A link to a details form is available and shown on the website right after payment which the client is required to fill out for the project completion. The product pictures shown on the website were taken with absolute care to portray the product as it is however, lighting and shadow conditions may have an effect to the final look of the pictures especially with product colors. Your device light setting and the screen may also affect the overall appearance and color of the pictures and colors of products. There may be a slight difference on shades and this shall not be considered a product defect or a reason for refund and cancellation.

We do not offer refunds for Day-off paper details in any manner or reason unless there was an obvious error on the part of the artist but this shall not include colors of the products. In this case, the artist will only offer refund based on the number of errors made. Day-off paper include but not limited to place cards, escort cards, table numbers/names, menus, venue location maps, table seating charts and arrangement and other stationery details you may want to add on your wedding ceremony and reception.

For custom invitations only. When filling out the form for custom invitations, the client can opt in to add day-off paper details to their stationery needs. Once we received the form, we will send a separate email to confirm the details of such and the same will be talked about during the online meeting or consultation. When the design phase has commenced, the client is allowed 2 revision rounds. After which, additional fees will be applied.

Digital Products

Client agrees that our digital products are paid in full upon completion of the order in our website and a document will be sent to them thereafter for download. The document contains the content that was chosen and paid for by the client and nothing more.

Client agrees and understands that our digital products are only for personal use and not for reproduction and commercial purposes unless otherwise specifically stated on the product page. Should the client intend to use our designs for commercial purposes, they can send an email communication to [email protected]

The client agrees that they should be equipped with knowledge of download and use of our digital products which include but not limited to, using a PDF file, an SVG file, or a JPEG or PNG file, size and color adjustments when applicable, printing and the like. We can offer assistance to some extent; however, please note that your devices and ours may be different and we do not have the specifications of your devices, their interface, their software and programs.

Packaging and assembly

Due to the nature of the products, it is highly advised that the products will be sent as is, carefully arranged in a box and the assembly is done by the client in order to avoid damages resulting from courier transport.

We offer assembly for an additional cost to the client so we are able to acquire things necessary to protect the assembled products and limit damages upon shipping. The cost will be calculated upon the materials needed and the amount of work needed to be done.  

We work to ensure that all products are wrapped carefully and nicely with proofs of such.  

The weight, the size, the specifications, the colors, the price and any other information which is shown in our websites and catalogues, are only approximate indications. We reserve the right to modify them at any point without prior notice to the clients and users.

Product Size and Color

The size of the goods and colors are specified in a product; 
The dimensions and color may vary slightly depending on the object and its construction and should be understood as a peculiarity of a handmade or bespoke product.

Product Price

All prices related to the PRODUCTS and/or SERVICES presented on this SITE are expressed in Euro and includes VAT. The price shown is the final purchase price.

The price can be modified by Crafts Unfold at any time without notice.
Client and Users understand that there are cases when, as a result of SITE failures or errors, the prices displayed on this SITE may not be the real one. In these cases, Crafts Unfold will inform the client of necessary corrections.

Right of withdrawal (MANUFACTURING DEFECTS)

If and only if proven manufacturing defects is determined to exist, the customer can exercise the right of withdrawal / complaint by sending a communication stating this intention, within 7 days from the date of receipt of the goods, by email to info@craftsunfold with the subject “refund, return, cancellation“; instructions will follow whether the artist will pay for reprint and the shipping costs, or will provide a refund based on the amount of work that needs to be reprinted.

Any errors, or variations in color or size not reported in the design phase where a digital mock up was sent, are not considered manufacturing defects.

Products damaged by incorrect handling after delivery are not to be considered manufacturing defects.

Crafts Unfold assumes no responsibility for the incorrect storage of the products upon receipt. Any damages from such are not a manufacturing defect.

Crafts Unfold does not assume responsibility for the damages caused by the courier or shipping company and such is not a manufacturing defect.

Size difference between the card and the envelope is not considered a manufacturing defect. Some cases require cards to be trimmed to fit inside the envelope.

Slight size difference on cards is not a manufacturing defect nor does a design not fitting along the edges of the paper. All printers have a print bleed requirement and therefore the artist cannot cover the whole paper when printing. This is completely a printer`s limitation and absolutely not within the artist`s or anyone’s control. To adjust the design to the paper size, trims on the paper maybe necessary.

A difference on product colors due to light and shadow conditions is not a manufacturing defect. Unless there is an obvious change in color i.e., the color selected and paid for was pink but the client received blue.

Force Majeure

Neither Crafts Unfold nor the client will be liable for its non-performance in relation to its obligations if it is able to prove: (i) that the non-performance was caused by an event beyond its control; and that (ii) it was unreasonable to expect it, at the time of entering into this Agreement, to take into consideration the possibility of the occurrence of such event and its effects on its ability to perform; and that (iii) it was not reasonably possible to avoid or remedy said event or at least its effects.

For the purposes of this clause, and without the listing offered here being considered exhaustive, a “Force Majeure Event” will include natural disasters, pandemics, fires, floods, wars (declared or undeclared), civil uprisings, riots, embargoes, sabotage, accidents, labor disputes, strikes, provisions of any public or governmental authority, both local and national, including laws, ordinances, rules and regulations, are valid or invalid, and any other similar or different occurrence.

If a Force Majeure Event occurs, the Party that suffers the consequences will inform the other Party of the occurrence of this event and its effects on its possibility of executing the contractual agreements. In such case, the parties will meet to take the necessary actions to cancel or reduce the effects of such event. For the entire period in which the Force Majeure Event, or its effects, persist, the Defaulting Party will not be held responsible for its inability to perform its obligations, the execution of which is prevented by the Force Majeure Event, without prejudice to it being understood that said obligations will be fulfilled as soon as possible after the termination of the Force Majeure Event. 

User notices and information

Client and Users agree to provide true, accurate and complete data about themselves in order to process the order

Client and Users assume the obligation not to do the following:

Others

Users and clients warrant and guarantee that they have all necessary rights, power and authority to agree to these general terms and conditions, to perform their obligations hereunder and the same will not cause breach of contract to third parties and any other contracts. That the failure of both parties to exercise any rights does not waiver any further rights hereunder. If any of the content of this agreement is found to be unenforceable, Crafts Unfold reserves the right to modify such contents to the extent necessary to make the agreement in full force and effect. We reserved the right to modify any content of this agreement at any point without prior notice written or otherwise. Users and client agree to acknowledge and review any changes made to this agreement. Upon continuing to partake in this platform after the modifications, you accept this Agreement, as modified.